Service Desk is the single-point-of-contact (SPOC) in Ventu. The central point of contact between Ventu and Ventus customers, and especially Microbizz support contacts. Service Desk is also the focal point for handling Microbizz related events (disturbances or potential interference in the availability of services or quality) and for service requests (Change Requests, course orders, and consultancy ordering).
You can find all the information you need about our Service Desk at servicedesk.microbizz.com
When the implementation of Microbizz is completed, including the trainings, we will enter a 3 months hypercare period, where our Service Desk will assist you and help with any questions and additional information, to make sure that you are 100% ready for entering the operation phase.
Your company must always appoint minimum 1 or preferably 2 support contacts.
Your support contacts should know your company's processes and be well trained in Microbizz, including completion of the Microbizz Support Contact education. It is also your support contact, who contacts Ventu and handles questions and needs from colleagues.
Train the trainer
In order to be successful with Microbizz, it is very important that the implementation is deeply rooted in the organization. And an important part of that is to place Microbizz's specialist knowledge in the organization. Therefore, our training principles are very much based on Train the trainer, to ensure that you own Microbizz's expert knowledge. But of course we always like to supplement with extra training.
Micropedia is our knowledge database. Here you will find all the information you need about the Microbizz modules and workflows. It is build around our philosophy of an ECO system based on collaboration and sharing, with the possibility of Microbizz users exchanging knowledge with each other.
All the documentation and best practice should be available to all Microbizz users around the globe 24/7 in realtime data – and continously updated by the entire Microbizz ECO system.
Link to Micropedia LINK